When the CryptoWall Virus threatened to shut down one of my computers in the middle of a deadline, I found Priority 1 Computers on a frantic google search at 5 o'clock in the morning. I called the number and someone actually answered the phone! A real live person! Rick provided me with an immediate solution and there I was continuing my work (on a back-up computer) while a technician began work remotely on my very sick computer. I live in Rhode Island and Priority 1 is based in Florida. Not an issue for me. It worked. Worked better actually. I didn't have to leave my office. I was able to speak directly with one of their technicians, Kristian, who worked on restoring my computer. The virus had caused extensive damage. Kristian worked his technological magic and I could monitor the progress if I understood it! I don't. I even checked in with him the other night at 7:30pm. They really are available 24/7. I can't thank Priority 1 Computers enough. You really saved me a lot of time, trouble and money. I highly recommend them to anyone, anywhere. The remote service is unbelievable. My best to you all, Rick and Kristian, and staff.